FAQ

If you encounter an error stating that the product key has already been used, it could be due to various reasons. Contact our customer service via email or follow our activation guide for assistance.

No, Windows 11 cannot be installed on every computer as it has specific system requirements. Some key requirements include:

• A compatible 64-bit processor with at least 1 GHz and 2 or more cores
• At least 4 GB RAM
• Minimum 64 GB of available storage
• A DirectX 12 compatible graphics device with WDDM 2.x
• A display with a minimum resolution of 720p, larger than 9 inches diagonally, with 8 bits per color channel
• UEFI firmware with Secure Boot capability
• TPM (Trusted Platform Module) Version 2.0
• PCs that do not meet these requirements cannot run Windows 11. Microsoft offers a tool called “PC Health Check” to check if your current PC is compatible with Windows 11.

Most issues are usually minor. Do not hesitate to contact us; our technical support will assist you until the purchased product is fully functional. If necessary, the product will be installed/configured via remote assistance.

Windows 10 in S Mode is a version of Windows 10 optimized for security and performance, providing a familiar Windows environment. To enhance security, only apps from the Microsoft Store are allowed, and Microsoft Edge is required for secure browsing.

Switching out the S Mode is free. Open Settings > Update & Security > Activation on the PC running Windows 10 in S Mode. In the “Switch to Windows 10 Home” or “Switch to Windows 10 Pro” section, select the option to go to the Store.

Check the system requirements listed on our download page. The first step in testing and verifying software compatibility is to review the system requirements of the software you want to install or update. System requirements are the minimum hardware and software specifications your device needs to properly run the software.

Before upgrading to Windows 11, consider the following steps:

1. Check compatibility: Use Microsoft’s “PC Health Check” tool to ensure your PC meets the system requirements.
2. Back up data: Secure important files on an external drive or in the cloud.
3. Install updates: Update your current operating system and all drivers to the latest version.
4. Check software compatibility: Ensure your applications are compatible with Windows 11.
5. Free up space: Make sure there’s enough storage space for the upgrade.
6. Create a system restore point: Set a restore point in case issues arise.

These steps help facilitate a smooth upgrade.

First, try an alternative browser. If that doesn’t help, please temporarily disable your antivirus or firewall during the download. All installers/images come directly from Microsoft and do not contain any viruses, malware, etc. – we guarantee it!

You can easily verify this by opening the Windows 10 settings and navigating to “Update & Security” > “Activation.” Here, Windows 10 displays the installed edition and activation status.

Windows 10 offers complete flexibility in installing applications from any source, while Windows 10 S only allows apps from the Microsoft Store to enhance security and performance.

We strive to provide our customers with the best possible service and support. Negative or unfriendly messages do not solve problems. You can contact us via email with any dissatisfaction, and we are understanding and accommodating. Your satisfaction is important to us!

A 1 PC license allows the use of the software on a single computer, while a 2 PC license allows usage on two devices. The main difference lies in the number of computers where the software can be installed and activated.

1 PC = 1 operating system/device

2 PC = 2 operating systems/devices

For installation, activation, and downloading updates for Office 2021, internet access is required. Once installed and activated, core applications like Word, Excel, and PowerPoint can be used offline. However, some specific features and services, such as Office updates and cloud services (e.g., OneDrive), still require an internet connection.

For installation, activation, and downloading updates for Office 2024, internet access is required. Once installed and activated, core applications like Word, Excel, and PowerPoint can be used offline. However, some specific features and services, such as Office updates and cloud services (e.g., OneDrive), still require an internet connection.

Activation confirms the authenticity of your software copy and ensures it is used according to the license terms. It is usually done by entering a product or license key, granting full access to all features and updates of the software.

If online activation fails, try the following:

1. Check internet connection.
2. Temporarily disable firewall and antivirus.
3. Run as administrator.
4. Set the system time correctly.
5. Use Microsoft’s support and recovery assistant.
6. Try phone activation.
7. Contact Microsoft support.

Yes, Microsoft Visio and Project are compatible with Office suites but are not included and must be purchased separately. They complement Office applications like Word, Excel, and PowerPoint and can be installed on the same computer alongside these. Pay attention to compatibility regarding version (year) and 32-bit or 64-bit.

Example 1: Visio 2013 Prof Plus with Office 2016 Prof Plus -> not compatible, so both programs cannot be used simultaneously on one system.

Example 2: Visio 2013 Prof Plus with Office 2013 Prof Plus -> compatible, both programs can be installed and used on one system without any problems.

No other or older Office applications should be installed on your system. If you have issues installing Office, try the following:

1. Run as administrator: Right-click on the installation file > “Run as administrator.”
2. Disable antivirus: Temporarily disable your antivirus program and try installing again.
3. Check your internet connection: A stable connection is important.
4. Uninstall and reinstall Office: Remove existing Office installations and reinstall the package.
5. Update system: Update your operating system.
6. Check storage space: Ensure sufficient storage space for installation.
7. Look for error messages: For specific errors, consult the Office support page or contact Microsoft support.

The period after download in most options is limited to 30 or 60 days. Want to use the Office programs beyond the trial period? You’ll need to activate Office with a license key.

To install a new operating system on a PC without an operating system, follow these steps:

1. Choose an operating system (e.g., Windows or Linux).
2. Download the operating system as an ISO file and save it to a USB drive to create a bootable USB drive. For Windows, use the “Windows Media Creation Tool.”
3. Restart your PC and press a key (often F2, F10, or DEL) to enter the BIOS or UEFI. Change the setting to boot from your USB drive.
4. Follow the on-screen installation instructions. Choose where the operating system should be installed and provide necessary information.
5. Complete the installation and restart the PC. Remove the USB drive so the PC boots with the new operating system.

Now, the new operating system is installed and ready for setup.

If you encounter issues with our download link, don’t hesitate to contact our customer service via email. Our customer service and support are available 7 days a week, 24 hours a day, and will promptly send you an alternative download link.

No, this is not the case. The license is valid for both variants. The choice depends on your operating system. It’s best to check which version is better for you before installation.

Check the system requirements listed on our download page. The first step in testing and verifying software compatibility is to review the system requirements of the software you want to install or update. System requirements are the minimum hardware and software specifications your device needs to properly run the software.

Check the system requirements listed on our download page. The first step in testing and verifying software compatibility is to review the system requirements of the software you want to install or update. System requirements are the minimum hardware and software specifications your device needs to properly run the software.

Yes, Office 2021 is compatible with previous versions and can open, edit, and save documents created with older versions of Office. However, new features in Office 2021 may not be available in older versions.

Yes, Office 2024 is compatible with previous versions and can open, edit, and save documents created with older versions of Office. However, new features in Office 2024 may not be available in older versions.

All our products come with a lifelong subscription. They can only be activated once, and after activation, it is not possible to re-activate them in the event of computer formatting or significant hardware replacement. The warranty period is lifelong.

Compared to older versions, Windows 11 features a new and highly intuitive interface. Additionally, this operating system offers numerous functionalities that significantly improve workflow. Furthermore, enhanced security is provided thanks to modern features. Windows 11 is designed to allow users to work more efficiently with less stress. Therefore, the transition can be worthwhile for anyone currently using Windows 10 or one of the many older versions.

Microsoft Office 2021 Professional Plus is available as a comprehensive productivity package from Microsoft. Within this package, there is a diverse range of applications, including Word, Excel, PowerPoint, OneNote, Outlook, Teams, Publisher, and Access – everything you need to succeed in a professional environment.

We only provide legitimate activation keys, and all our activation codes comply with European legislation and originate from the EU. You will receive an invoice including VAT and a proof of origin. Only the product key for software activation and the installation guide are sent via email. CDs or any other storage medium or Certificate of Authenticity (COA) are not shipped. The offered products have been verified within the framework of trade control obligations.

Visio is an innovative solution for easily visualizing data-driven business process flows, supported by the powerful features in Microsoft 365. In Microsoft Teams, you can easily create, access, and collaborate on Visio diagrams.

Office 2021 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Access, and Teams.

Office 2024 Professional Plus includes Word, Excel, PowerPoint, Outlook, OneNote, and  Access.

Yes. If you are interested in additional Microsoft products not listed in the shop, you can also contact us. Almost all Microsoft products are available.

CAL stands for “Client Access License.” It is a license that grants users or devices the right to access the services or features of a server. CALs are particularly relevant in the context of Microsoft server products such as Wind

Our products are digitally delivered immediately after payment. Once we confirm the payment, you will receive an email with all the necessary information for download, installation, and activation.

We assure you that all our products are authentic as we are a legal distributor of Microsoft software. All our products come with a full lifetime product warranty.

Please check your spam or junk folder first. If nothing is found there either, please contact us. We will promptly address the issue. Unfortunately, there are occasions where typos in the email address occur or email delivery fails.

In Electronic Software Delivery (ESD), the customer buys the software online, receives a download link and a product key via email, downloads the software, installs it on their device, and finally activates it using the product key.

ESD stands for “Electronic Software Delivery,” indicating the process where software products are delivered digitally over the Internet instead of physically on media like DVDs or USB drives. Customers receive a download link and, if necessary, a product key via email after purchase, enabling them to download and activate the software directly. This allows for quick availability and installation without waiting for shipping.

You can find the license key/key in the email we sent you. If you haven’t received the email, check your SPAM folder. If nothing has arrived there either, send us an email, and we will resend the key to you!

After a successful order, you will usually receive the key and download link immediately via email. You can download the software directly from our download center. You will receive a VAT invoice by e-mail immediately after receipt of payment. Since we only sell keys for download products, no physical disks are included. We guarantee successful activation. If you encounter any issues, contact our support, which responds 24/7, usually within a few minutes, but definitely on the same day.

The activation codes are sent via email immediately after payment. Occasionally, it may take longer than indicated. This could have various reasons, but please don’t panic; it’s on its way! If something does go wrong, simply contact us! TIP: Also, check your spam folder!

With these payment methods, it may take some time for the payment to be credited by the payment provider and for the shop to receive confirmation—this process usually takes up to 24 hours but is not the norm. We will ship your goods as soon as we receive the payment confirmation from the provider.