Archives: FAQs

Activation confirms the authenticity of your software copy and ensures it is used according to the license terms. It is usually done by entering a product or license key, granting full access to all features and updates of the software.

If online activation fails, try the following:

1. Check internet connection.
2. Temporarily disable firewall and antivirus.
3. Run as administrator.
4. Set the system time correctly.
5. Use Microsoft’s support and recovery assistant.
6. Try phone activation.
7. Contact Microsoft support.

Yes, Microsoft Visio and Project are compatible with Office suites but are not included and must be purchased separately. They complement Office applications like Word, Excel, and PowerPoint and can be installed on the same computer alongside these. Pay attention to compatibility regarding version (year) and 32-bit or 64-bit.

Example 1: Visio 2013 Prof Plus with Office 2016 Prof Plus -> not compatible, so both programs cannot be used simultaneously on one system.

Example 2: Visio 2013 Prof Plus with Office 2013 Prof Plus -> compatible, both programs can be installed and used on one system without any problems.

No other or older Office applications should be installed on your system. If you have issues installing Office, try the following:

1. Run as administrator: Right-click on the installation file > “Run as administrator.”
2. Disable antivirus: Temporarily disable your antivirus program and try installing again.
3. Check your internet connection: A stable connection is important.
4. Uninstall and reinstall Office: Remove existing Office installations and reinstall the package.
5. Update system: Update your operating system.
6. Check storage space: Ensure sufficient storage space for installation.
7. Look for error messages: For specific errors, consult the Office support page or contact Microsoft support.

First, try an alternative browser. If that doesn’t help, please temporarily disable your antivirus or firewall during the download. All installers/images come directly from Microsoft and do not contain any viruses, malware, etc. – we guarantee it!

Before upgrading to Windows 11, consider the following steps:

1. Check compatibility: Use Microsoft’s “PC Health Check” tool to ensure your PC meets the system requirements.
2. Back up data: Secure important files on an external drive or in the cloud.
3. Install updates: Update your current operating system and all drivers to the latest version.
4. Check software compatibility: Ensure your applications are compatible with Windows 11.
5. Free up space: Make sure there’s enough storage space for the upgrade.
6. Create a system restore point: Set a restore point in case issues arise.

These steps help facilitate a smooth upgrade.

No, Windows 11 cannot be installed on every computer as it has specific system requirements. Some key requirements include:

• A compatible 64-bit processor with at least 1 GHz and 2 or more cores
• At least 4 GB RAM
• Minimum 64 GB of available storage
• A DirectX 12 compatible graphics device with WDDM 2.x
• A display with a minimum resolution of 720p, larger than 9 inches diagonally, with 8 bits per color channel
• UEFI firmware with Secure Boot capability
• TPM (Trusted Platform Module) Version 2.0
• PCs that do not meet these requirements cannot run Windows 11. Microsoft offers a tool called “PC Health Check” to check if your current PC is compatible with Windows 11.