{"id":1156,"date":"2020-12-16T16:09:41","date_gmt":"2020-12-16T16:09:41","guid":{"rendered":"https:\/\/shop.winandoffice.com\/?page_id=1156"},"modified":"2025-09-06T20:43:04","modified_gmt":"2025-09-06T19:43:04","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/shop.winandoffice.com\/switzerland\/en\/returns-and-refunds\/","title":{"rendered":"Cancellation and Return"},"content":{"rendered":"<ul style=\"padding-left: 20px;\">\n<li>No return fees<\/li>\n<li>No shipping costs<\/li>\n<li>30 days full refund<\/li>\n<li>Lifetime replacement guarantee<\/li>\n<\/ul>\n<p><strong>Cancellation Policy<\/strong><\/p>\n<p>You have the right to cancel this contract within 30 days without giving any reason from the date of receipt of the goods.<\/p>\n<p>To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached model for this.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p><strong>Owner<\/strong> ENQUIRY<\/p>\n<p><strong>Headquarters<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Germany<\/p>\n<p><strong>Location Germany:<\/strong> B\u00e4renplatz 2 3011 Bern Switzerland<\/p>\n<p><strong>Tel.:<\/strong> +49 03023255685<\/p>\n<p><strong>E-mail:<\/strong> <a href='mailto:switzerland@dl-winandoffice.com'>switzerland@dl-winandoffice.com<\/a><\/p>\n<\/div>\n<p><strong>Sample withdrawal form<\/strong><\/p>\n<p>(If you wish to cancel the contract, please complete this form and send it back.)<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>I\/We hereby revoke () the contract concluded by me\/us () for the purchase of the following goods ()\/provision of the following service ():<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Ordered on () \/ received on ()<\/li>\n<li>Name of the consumer(s)<\/li>\n<li>Consumer's address<\/li>\n<li>Consumer's signature (for paper submissions only)<\/li>\n<li>Date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Delete as appropriate.<\/em><\/p>\n<p>To comply with the withdrawal period, it is sufficient if you send the notification of exercising the right of withdrawal before the deadline expires.<\/p>\n<p><strong>Consequences of withdrawal<\/strong><\/p>\n<p>If you revoke this contract, we shall repay to you all payments received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us) without delay. We shall use the same means of payment used for the original transaction for this repayment, unless expressly agreed otherwise with you; in no event will you be charged any fees for this repayment.<\/p>\n<p><strong>Lifetime replacement warranty<\/strong><\/p>\n<p>Should you miss the 30-day refund period, we offer a lifetime replacement guarantee for the product. If the product is faulty during use, you will receive a free replacement.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Owner<\/strong> ENQUIRY<br \/>\n<strong>Headquarters<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Germany<br \/>\n<strong>Location: Switzerland<\/strong> B\u00e4renplatz 2 3011 Bern Switzerland<br \/>\n<strong>Tel.:<\/strong> +49 03023255685<br \/>\n<strong>E-mail:<\/strong> <a href='mailto:switzerland@dl-winandoffice.com'>switzerland@dl-winandoffice.com<\/a><\/div>","protected":false},"excerpt":{"rendered":"<p>Keine R\u00fccksendegeb\u00fchren Keine Versandkosten 30 Tage volle R\u00fcckerstattung Lebenslange Ersatzgarantie Widerrufsbelehrung Sie haben das Recht, diesen Vertrag ohne Angabe von Gr\u00fcnden innerhalb von 30 Tagen nach Erhalt der Ware zu widerrufen. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns mittels einer eindeutigen Erkl\u00e4rung (z. B. ein mit der Post versandter Brief,&hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1156","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Widerruf und R\u00fcckgabe - Switzerland<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.winandoffice.com\/switzerland\/en\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Widerruf und R\u00fcckgabe - Switzerland\" \/>\n<meta property=\"og:description\" content=\"Keine R\u00fccksendegeb\u00fchren Keine Versandkosten 30 Tage volle R\u00fcckerstattung Lebenslange Ersatzgarantie Widerrufsbelehrung Sie haben das Recht, diesen Vertrag ohne Angabe von Gr\u00fcnden innerhalb von 30 Tagen nach Erhalt der Ware zu widerrufen. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns mittels einer eindeutigen Erkl\u00e4rung (z. 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