{"id":1156,"date":"2020-12-16T16:09:41","date_gmt":"2020-12-16T16:09:41","guid":{"rendered":"https:\/\/shop.winandoffice.com\/?page_id=1156"},"modified":"2025-04-20T19:18:26","modified_gmt":"2025-04-20T18:18:26","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/shop.winandoffice.com\/newzealand\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"<ul style=\"pading-left: 20px;\">\n<li>No return fees<\/li>\n<li>No shipping costs<\/li>\n<li>30-day full refund<\/li>\n<li>Lifetime replacement guarantee<\/li>\n<\/ul>\n<p><strong>Cancellation Policy<\/strong><\/p>\n<p>You have the right to cancel this contract without giving any reason within 30 days of receiving the goods.<\/p>\n<p>To exercise your right of cancellation, you must notify us of your decision to cancel this contract by means of an unambiguous statement (e.g., a letter sent by post, fax, or email). You can use the attached sample for this purpose.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p><strong>Owner:<\/strong> AINGSUMON KINSEN<\/p>\n<p><strong>Headquarters:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Deutschland<\/p>\n<p><strong>Location Germany:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Deutschland<\/p>\n<p><strong>Tel.:<\/strong> +49 3023255685<\/p>\n<p><strong>Email:<\/strong> <a href='mailto:newzealand@dl-winandoffice.com'>newzealand@dl-winandoffice.com<\/a><\/p>\n<\/div>\n<p><strong>Sample Cancellation Form<\/strong><\/p>\n<p>(If you wish to cancel the contract, please fill out this form and return it.)<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>I\/we () hereby cancel the contract concluded by me\/us () for the purchase of the following goods ()\/the provision of the following service ():<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Ordered on () \/ received on ()<\/li>\n<li>Name of consumer(s)<\/li>\n<li>Address of consumer(s)<\/li>\n<li>Signature of consumer(s) (only if notification is made on paper)<\/li>\n<li>Date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Delete as appropriate.<\/em><\/p>\n<p>To comply with the cancellation period, it is sufficient for you to send your notification of your exercise of the right of cancellation before the expiry of the cancellation period.<\/p>\n<p><strong>Consequences of Cancellation<\/strong><\/p>\n<p>If you cancel this contract, we will immediately refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund.<\/p>\n<p><strong>Lifetime Replacement Guarantee:<\/strong><\/p>\n<p>If you miss the 30-day refund period, we offer a lifetime replacement guarantee for the product. If the product is defective during use, you will receive a free replacement.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Owner:<\/strong> AINGSUMON KINSEN<br \/>\n<strong>Headquarters:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Deutschland<br \/>\n<strong>Germany Location:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Deutschland<br \/>\n<strong>Tel.:<\/strong> +49 3023255685<br \/>\n<strong>Email:<\/strong> <a href='mailto:newzealand@dl-winandoffice.com'>newzealand@dl-winandoffice.com<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>No return fees No shipping costs 30-day full refund Lifetime replacement guarantee Cancellation Policy You have the right to cancel this contract without giving any reason within 30 days of receiving the goods. To exercise your right of cancellation, you must notify us of your decision to cancel this contract&hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1156","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and refunds - New Zealand<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.winandoffice.com\/newzealand\/returns-and-refunds\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and refunds - New Zealand\" \/>\n<meta property=\"og:description\" content=\"No return fees No shipping costs 30-day full refund Lifetime replacement guarantee Cancellation Policy You have the right to cancel this contract without giving any reason within 30 days of receiving the goods. 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