{"id":1163,"date":"2020-12-16T16:19:20","date_gmt":"2020-12-16T16:19:20","guid":{"rendered":"https:\/\/shop.winandoffice.com\/?page_id=1163"},"modified":"2026-07-25T18:11:31","modified_gmt":"2026-07-25T16:11:31","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/shop.winandoffice.com\/france\/en\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"
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Relationship between Shop Win & Office and the Supplier<\/strong><\/p>\n

Please note that Pay Shield Ltd., located at Jhumat House, 160 London Road, Barking, Greater London, IG11 8BB, United Kingdom (\u00abShop Win & Office\u00bb), does not sell digital content directly to customers and acts solely as an agent of (\u00abWin & Office\u00bb), located at (\u00abWernher-Von-Braun-Stra\u00dfe 16, 63303 Dreieich, Germany\u00bb) (\u00abSeller\u00bb), when entering into sales contracts with customers on behalf of the Seller. The acceptance of orders and the conclusion of sales contracts by Shop Win & Office only bind the Seller of the products. Shop Win & Office always acts in the interest of the Seller when entering into sales contracts. Any reference in these Terms and Conditions to the rights and obligations of Shop Win & Office in connection with sales contracts refers to the rights and obligations of the Seller, which Shop Win & Office may exercise for and on behalf of the latter.<\/p>\n

1. Basic provisions<\/strong><\/p>\n

1.1. Deliveries, performances and offers Tech Solutions<\/strong>, operating under the commercial name Shop Win & Microsoft Office Keys<\/strong> (hereinafter the \u00abSeller\u00bb), are governed exclusively by these General Terms of Sale<\/strong> (hereinafter the \u00abGTC\u00bb).
They apply to all sales concluded by the Seller with its customers, whether present or future, even if these latter are not expressly confirmed.
Any contrary condition stated by the customer shall be non-opposable to the Seller, unless the latter expressly agrees in writing.<\/p>\n

1.2. These GTC apply to both consumers<\/strong> that to Professionals<\/strong>, in the sense of the introductory articles of the Consumer Code<\/strong> and of Article 1110 of Civil Code<\/strong>.
Unless otherwise specified, all provisions apply equally to both categories of customers, without prejudice to the specific rights granted to consumers by French and European legislation.<\/p>\n

1.3 Any modification or derogation from these conditions will only be valid after Written confirmation from the Seller<\/strong>. The order validated on the Seller's website constitutes the sales contract and determines its content.<\/p>\n

1.4. The Seller reserves the right to make changes at any time. minor modifications<\/strong> at the time of presentation, the design or technical characteristics of the products, insofar as they do not affect the essential functionalities or the product\u2019s compliance with its intended use.<\/p>\n

1.5. By validating an order on the site in accordance with article 2.2, the customer acknowledges having read and accepted these GTC. accepted without reservation<\/strong>.<\/p>\n

2. Formation of the contract<\/strong><\/p>\n

2.1. The object of the contract is the sale and supply of digital content<\/strong> (such as product keys, software licenses, access codes or any other information available in electronic form) that are not subject to physical delivery.
By making a downloadable product available on its website, the Seller presents the Client with an Sales offer<\/strong> subject to the conditions described in the product fiche.<\/p>\n

2.2. In the event of a contract for the supply of software or a digital license (hereinafter \u00absoftware purchase\u00bb), the Seller undertakes to allow the Customer to download the digital product<\/strong> and provide him with the corresponding user documentation in electronic form.
The Client obtains the use rights<\/strong> digital product after full payment of the agreed price.
The product description on the Seller's website determines the essential characteristics, compatibility, and functionality of the software.<\/p>\n

2.3. The contract is concluded exclusively electronically.
The customer selects the desired products, adds them to their virtual shopping cart and validates their order after checking the contents.
Before the final validation, he has the option to correct any typing errors<\/strong>.
By clicking on the validation button that includes the mention \u00abOrder and pay\u00bb<\/strong>, The Client formulates a Firm and final order<\/strong>, subject to a payment obligation.<\/p>\n

2.4. The sale is deemed concluded upon the Client\u2019s receipt of the the order confirmation email<\/strong> sent by the Seller, which summarizes the ordered products, the total price, the payment method and the general terms of sale.
This email serves as a receipt and confirmation of the contract on durable media within the meaning of Article L221-13 of the Consumer Code.<\/p>\n

2.5. The delivery of downloadable products and the transmission of all information related to the order are carried out by Electronic route<\/strong> at the email address provided by the Client.
The Customer must ensure that this address is correct and that the receipt of the Seller\u2019s messages is not blocked by an unwanted email filter.<\/p>\n

2.6. By validating his order and requesting the immediate delivery of the digital content before the expiry of the withdrawal period, the Customer expressly consents to immediate execution<\/strong> of the contract and acknowledges that it loses their right of withdrawal<\/strong> from the beginning of the download or the activation of the license, in accordance with Article L221-28, 13\u00b0 of the Consumer Code.<\/p>\n

3. Right of withdrawal<\/strong><\/p>\n

3.1. In accordance with the articles L221-18 and following of the Consumer Code<\/strong>, The consumer customer has a period of fourteen (14) calendar days<\/strong> from the confirmation of the order to exercise the right of withdrawal, without having to justify their decision or bear any costs other than those provided for by law.<\/p>\n

3.2. To exercise this right, the Customer may send the Seller an unambiguous statement expressing their intention to withdraw, by email or post, or use the Model form for withdrawal<\/strong> available on the \u00abCancellation Policy\u00bb page of the site.<\/p>\n

3.3. In the event of a valid exercise of the right of withdrawal, the Seller will refund the Client the entire amount paid<\/strong>, including the standard delivery costs, within a period of fourteen (14) days<\/strong> starting from the receipt of the withdrawal notification, using the same payment method as that used for the initial transaction, unless otherwise agreed.<\/p>\n

3.4. Exception \u2013 digital content<\/strong> :
In accordance with Article L221-28, Article 13 of the Consumer Code<\/strong>, The right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a tangible medium when execution has begun<\/strong> after prior and express agreement from the consumer and renunciation of his right of withdrawal.<\/p>\n

4. Warranty<\/strong><\/p>\n

4.1. Legal guarantee of conformity<\/strong>
The Seller is liable for the defects of conformity of the property or the digital content, in accordance with articles L217-3 to L217-20 of the Consumer Code<\/strong>.
The Client has a period of two (2) years from the delivery of the good or the provision of the digital content<\/strong> to act.
During this period, the Customer may obtain the product\u2019s compliance, its repair, its replacement, or, failing that, a price reduction or the termination of the contract, in accordance with the law.
The legal guarantee of conformity applies Regardless of any commercial warranty<\/strong> possibly consented to.<\/p>\n

4.2. Warranty against hidden defects<\/strong>
In accordance with the articles 1641 to 1649 of the Civil Code<\/strong>, The Customer also benefits from the warranty against hidden defects of the sold item.
He has a period of two (2) years from the discovery of the vice<\/strong> to exercise this right and can choose between the resolution of the sale or a price reduction.<\/p>\n

4.3. Procedure and verification of products<\/strong>
The Customer is invited to check the apparent condition of the products upon receipt and to report any manifest non-conformity immediately.
The failure to notify immediately has no impact on his legal rights.<\/p>\n

4.4. Warranty exclusions<\/strong>
Not covered by the warranty:<\/p>\n