{"id":1156,"date":"2020-12-16T16:09:41","date_gmt":"2020-12-16T16:09:41","guid":{"rendered":"https:\/\/shop.winandoffice.com\/?page_id=1156"},"modified":"2025-04-21T14:22:46","modified_gmt":"2025-04-21T13:22:46","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/shop.winandoffice.com\/france\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds"},"content":{"rendered":"<ul style=\"padding-left: 20px;\">\n<li>No return shipping costs<\/li>\n<li>No delivery charges<\/li>\n<li>Full refund within 30 days<\/li>\n<li>Lifetime replacement warranty<\/li>\n<\/ul>\n<p><strong>Information about the right of withdrawal<\/strong><\/p>\n<p>You have the right to terminate this contract without giving any reason within 30 days of receiving the goods.<\/p>\n<p>To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post, fax or email). You may use the attached model for this purpose.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p><strong>Owner:<\/strong> AINGSUMON KINSEN<br \/>\n<strong>Main office:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Germany<br \/>\n<strong>Site in Germany:<\/strong> 15 Parvis De La D\u00e9fense 92092 Puteaux France<br \/>\n<strong>Phone number:<\/strong> +49 03023255685<br \/>\n<strong>Email :<\/strong> <a href='mailto:france@dl-winandoffice.com'>france@dl-winandoffice.com<\/a><\/p>\n<\/div>\n<p><strong>Model withdrawal form<\/strong><\/p>\n<p>(If you wish to terminate the contract, please fill out this form and return it to us.)<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>By this means, I\/we () declare the withdrawal from the contract concerning the purchase of the following product(s) ()\/or the provision of the following service() :<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Ordered on () \/ received on ()<\/li>\n<li>Name of the consumer(s)<\/li>\n<li>Address of the consumer(s)<\/li>\n<li>Signature of the consumer(s) (only in case of notification in writing)<\/li>\n<li>Date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Delete the unnecessary mention.<\/em><\/p>\n<p>To comply with the withdrawal period, it is sufficient to send the notification regarding the exercise of the right of withdrawal before the expiry of the period.<\/p>\n<p><strong>Consequences of the withdrawal<\/strong><\/p>\n<p>If you withdraw from this contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a delivery method other than the cheapest standard method we offer), without undue delay. For this refund, we will use the same means of payment as was used for the original transaction, unless you have expressly agreed otherwise; in no case will you be charged any fees for this refund.<\/p>\n<p><strong>Lifetime replacement warranty:<\/strong><\/p>\n<p>If you have exceeded the 30-day refund period, we offer you a lifetime replacement guarantee for the product. If the product has a defect due to normal use, you will receive a free replacement.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<strong>Owner:<\/strong> AINGSUMON KINSEN<br \/>\n<strong>Main office:<\/strong> Wernher-Von-Braun-Strasse 16, 63303 Dreieich, Germany<br \/>\n<strong>Site in Germany:<\/strong> 15 Parvis De La D\u00e9fense 92092 Puteaux France<br \/>\n<strong>Phone number:<\/strong> +49 03023255685<br \/>\n<strong>Email :<\/strong> <a href='mailto:france@dl-winandoffice.com'>france@dl-winandoffice.com<\/a>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Pas de frais de retour Pas de frais de livraison Remboursement complet sous 30 jours Garantie de remplacement \u00e0 vie Informations sur le droit de r\u00e9tractation Vous avez le droit de r\u00e9silier ce contrat sans donner de motif dans un d\u00e9lai de 30 jours \u00e0 compter de la r\u00e9ception de&hellip; <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1156","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/pages\/1156","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/comments?post=1156"}],"version-history":[{"count":0,"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/pages\/1156\/revisions"}],"wp:attachment":[{"href":"https:\/\/shop.winandoffice.com\/france\/en\/wp-json\/wp\/v2\/media?parent=1156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}